Terms and Conditions


Secure payment: Items purchased by credit or debit card using our payment providers Paypal.

Gilliano Jewellery reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.


Orders are usually dispatched within 7 days of receiving payment, subject to availability.

If your order is urgent, just let us know by calling us on   07773376998 / 01159555852 or Email gillianojewellry@virginmedia.com we’ll do our best to meet your needs.

Most items are sent by Royal Mail 1st Class Packetpost (Royal Mail Packetpost is targeted on a 2-3 working day delivery schedule – this is not a guaranteed service), however if your order value is greater than £100 it will be sent by Royal Mail Special Delivery which is fully trackable and requires a signature on delivery.

We do not take responsibility for late or non delivery due to factors outside our control.


For mainland Great Britain – England, Scotland and Wales 
Royal Mail a standard charge of £3.50 per order.

Orders over £100.00 pay incur an extra charge and we will notify of this once the order has been placed or you can telephone us for a quote prior to order.

Unfortunately at the present time we do not deliver beyond these areas.


We hope you will be delighted with your purchase from Gilliano Jewellery. However, if for any reason you are not completely satisfied you may return the goods at your own cost within 7 days of purchase and we will be happy to offer a refund less the postage and packing charge incurred at the time of purchase.

Under the Distance Selling Regulations, if you are contracting with us as a consumer online you have the right to cancel your contract at any time up to 7 working days after the day on which you receive your goods. All goods must be returned to us promptly in a re-salable condition. This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizen’s Advice Bureau or your Local Authorities Trading Standards Office.

Goods must be returned in their original packaging and in a saleable condition. Damaged, broken or incomplete orders must be made verbally within three days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.

When returning items you MUST contact us first – either call us on  07773376998 /01159555852 or email gillianojewellery@virginmedia.com.

When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Please note that you are responsibility for the postage costs involved in returning all unwanted or unsuitable items.

Current EU Hygiene regulations mean that we are unable to exchange or refund earring findings.
Please contact us if you are returning your order by telephoning   07773376998 or email gillianojewellery@virginmedia.com.


Gilliano Jewellery comply with all aspects of the Data Protection Act of 1984 and the new act of 1998. The information given to us at the time of ordering will used by Gilliano Jewellery only, and will not be distributed to any other companies or individuals. Your information will be used by Gilliano Jewellery for the following purposes: – to process your order or for the return of information requested from you – to keep you informed about new products and offers If you do not wish to receive this information, please contact Gilliano Jewellery and request that your name/company be removed from the mailing list.

All rights in the content of these web pages are owned or controlled for these purposes by Gilliano Jewellery.You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Gilliano Jewellery for any reason whatsoever without the prior written permission of Gilliano Jewellery.

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