Delivery and Returns
Secure payment: Items purchased by credit or debit card using our payment provider Stripe.
Gilliano Jewellery reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.
Orders are usually dispatched within 7 days of receiving payment, subject to availability.
If your order is urgent, just let us know by calling us on 07773376998 or email firstname.lastname@example.org we’ll do our best to meet your needs.
Most items are sent by Royal Mail 1st Class Packetpost (Royal Mail Packetpost is targeted on a 2-3 working day delivery schedule – this is not a guaranteed service), however if your order value is greater than £100 it will be sent by Royal Mail Special Delivery which is fully trackable and requires a signature on delivery.
For special orders / bespoke work this may take a little longer depending on stock level of beads or materials but we will give you an indication of timescale when discussing your requirements.
We do not take responsibility for late or non delivery due to factors outside our control.
POSTAGE & PACKING
All items are carefully and lovingly packaged by us conforming to the governments covid-19 guidelines and are gift wrapped in either tissue paper and organzer gift bags or on card (earrings ) some items include a gift box see item description on product page or you can contact us to purchase gift boxes at additional cost before placing an order.
For mainland Great Britain – England, Scotland and Wales Royal Mail will be used with a standard charge of £2.95 per order up the order value of £29.99
Orders £30.00 and over will be free of charge
Customers requiring international post may choose to order however please contact us before placing an order for a quote on postage as until the additional postage is paid the items will not be processed.
We hope you will be delighted with your purchase from Gilliano Jewellery. However, if for any reason you are not completely satisfied you may return the goods at your own cost within 7 days of purchase and we will be happy to offer a refund less the postage and packing charge incurred at the time of purchase.
Under the Distance Selling Regulations, if you are contracting with us as a consumer online you have the right to cancel your contract at any time up to 7 working days after the day on which you receive your goods.
All goods must be returned to us promptly in a re-saleable condition. This is not intended to be a full statement of your rights under the Distance Selling Regulations.
Full details of your rights under the Distance Selling Regulations are available from your local Citizen’s Advice Bureau or your Local Authorities Trading Standards Office.
Goods must be returned in their original packaging and in a saleable condition. Damaged, broken or incomplete orders must be made verbally within three days; no responsibility can be accepted after this period.
This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.
When returning items you MUST contact us first – either call us on 07773376998 or email email@example.com.
When returning items you are strongly recommended to obtain proof of posting, as we cannot accept responsibility for parcels lost in transit.
Please note that you are responsible for the postage costs involved in returning all unwanted or unsuitable items.
Current EU Hygiene regulations mean that we are unable to exchange or refund any purchase of earrings.